EasyMeyro Return & Refund Policy
Effective date: 8 September 2026
We want every EasyMeyro order to be clear and fair. This policy sets out our standard return and refund process. Nothing in this policy limits or excludes any non-waivable consumer rights you may have under the laws that apply to your purchase.
1. Return Window
Eligible products may be returned within 14 calendar days from the date of delivery. To qualify for a change-of-mind return, the item must be unused, unworn, unwashed, undamaged, and in its original condition with all tags, accessories, manuals, seals, and original packaging where applicable. Proof of purchase or the EasyMeyro order number is required.
2. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact EasyMeyro as soon as reasonably possible through our Contact Us page. For faster handling, we recommend contacting us within 48 hours of delivery and providing the order number plus clear photos or video where relevant. This 48-hour recommendation does not reduce any mandatory legal rights you may have.
Where the claim is verified, EasyMeyro will provide an appropriate remedy, which may include replacement, repair, refund, or another remedy required by applicable law. Where required, reasonable return shipping costs for a verified defective or incorrect item will be covered by EasyMeyro.
3. Items That Cannot Normally Be Returned
Unless the item is defective, incorrect, or applicable law requires otherwise, returns are generally not accepted for:
- Opened, used, or unsealed cosmetics, skincare, personal-care, hygiene, or intimate products where return would create a health or hygiene risk.
- Perishable food, grocery, or other goods that can deteriorate or expire rapidly.
- Customized, personalized, made-to-order, or specially altered items.
- Gift cards, digital products, downloadable products, or activated software where applicable.
- Hazardous, flammable, or restricted goods that cannot safely or legally be returned.
- Products marked Final Sale or Clearance, except where mandatory consumer law provides a right to a remedy.
4. Electronics and Warranty Items
Electronics must be returned with all original accessories, manuals, serial-number labels, and packaging where reasonably possible. Products showing misuse, accidental damage, unauthorized repair, or missing serial labels may not qualify for a change-of-mind return. Manufacturer warranty rights, where applicable, remain separate from this return policy.
5. Return Shipping
For change-of-mind returns, the customer is normally responsible for return shipping costs unless applicable law requires otherwise. We recommend using a trackable shipping method and keeping proof of shipment until the return is completed. Do not send a return before receiving return instructions from EasyMeyro.
6. International Orders
For international orders, when international delivery is offered, customers are generally responsible for return shipping and any return-related customs, duties, taxes, or carrier charges for change-of-mind returns. Original customs duties, import taxes, and shipping charges are generally non-refundable unless the return results from an EasyMeyro error, a verified defect, or applicable law requires reimbursement.
7. Refunds
Once a return is received, we will inspect it and notify you of the outcome. Approved refunds will be issued to the original payment method where possible. We aim to process approved refunds promptly, generally within 5–10 business days after inspection. Your bank, card issuer, payment provider, or other financial institution may require additional time before the funds appear in your account.
For Cash on Delivery or other payment methods where a refund cannot be sent back through the original payment channel, EasyMeyro will communicate an appropriate lawful refund method with the customer.
8. Original Delivery Charges
Original delivery or shipping fees are normally not refundable for change-of-mind returns. They may be refunded where the item was defective, damaged, incorrect, the order was not supplied as agreed, or applicable law requires reimbursement.
9. Exchanges
Exchanges are subject to product availability. Where a direct exchange is not available, we may ask you to return the eligible item and place a new order.
10. Return Condition and Inspection
Returned products may be inspected to confirm identity, condition, completeness, and eligibility. EasyMeyro may decline or reduce a change-of-mind refund where an item has been used beyond what is reasonably necessary to inspect it, is damaged after delivery, or is returned incomplete, to the extent permitted by applicable law.
11. How to Request a Return
To request a return, use the Contact Us page and provide your order number, the item you wish to return, the reason for the request, and photos or video where relevant. Please wait for return instructions before sending the item.
12. Local Consumer Rights
Consumer protection rules differ by country and region. If the law applicable to your purchase provides stronger rights than this policy, those mandatory legal rights will apply. This policy should be read together with EasyMeyro's Terms of Service, Shipping Policy, Privacy Policy, and any product-specific warranty terms.