Shipping & Delivery Policy

Effective date: 8 September 2026

This Shipping & Delivery Policy explains how EasyMeyro handles order processing, delivery and international shipments. Delivery options, estimated times and charges available for your order are shown at checkout where applicable.

1. Order Processing

Orders are processed after order details and payment requirements are successfully confirmed. Processing times may vary during weekends, public holidays, promotions, high-demand periods or when an item requires additional verification.

2. Delivery Estimates

Any delivery date or time shown is an estimate unless expressly stated otherwise. Delays may occur because of courier operations, weather, customs, address issues, security checks or other events outside our reasonable control.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number and any required access instructions. If an order is delayed, returned or re-shipped because incorrect or incomplete information was provided, additional delivery charges may apply where permitted by law.

4. International Orders

International orders may be subject to customs clearance, import duties, taxes, brokerage fees or other government charges. Unless clearly included at checkout, these charges are the responsibility of the recipient. Customs procedures can also affect delivery times.

5. Tracking

Where tracking is available, tracking details will be provided after dispatch. Tracking information may take time to update after the carrier receives the parcel.

6. Failed or Refused Delivery

If delivery cannot be completed because no authorised recipient is available, the address is inaccessible, the parcel is refused, or required customs charges are not paid, the parcel may be returned to us. Re-delivery or return costs may be deducted from any eligible refund where permitted by law.

7. Damaged, Missing or Incorrect Parcels

Please inspect your order promptly after delivery. If the parcel or goods arrive damaged, incomplete or incorrect, contact EasyMeyro as soon as reasonably possible with your order details and supporting photos where relevant. Your rights under applicable consumer law are not affected.

8. Risk and Ownership

Risk in goods passes according to applicable law and the delivery arrangement used for the order. Nothing in this policy limits any mandatory consumer protection right that applies in your country or region.